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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes!

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

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Anker SOLIX New Installer Offer

Apr 27, 2026 | Events, Product


For a limited time and a number of installers...

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Exclusive New Installer Offer From Anker SOLIX!

We’ve partnered with Anker SOLIX to launch a limited-time promotion for Solar & Storage Live London, designed to help you kickstart your first projects with some of the best storage tech on the market.

The offer: Buy Two, Get One Free

We know that the first few installs for any business carry the most overhead. To help ease that transition and boost your margins, we’re offering a direct hardware reward:

  • For every two battery modules you purchase, we will include one single-phase power module at no extra cost.

The Fine Print
To keep things fair and focused on those just starting their journey with Segen, there are a few specific criteria:

  1. Who is eligible? This is exclusively for new installers based in the UK and Ireland, making their very first purchase with us.
  2. The limit: We are offering this to the first 60 qualifying installers. It’s a first-come, first-served reward, so speed is key.
  3. The timeline: Orders must be placed during the promotion period: 27th April – 1st May 2026.

If you’re attending Solar & Storage Live at the ExCeL, come find the Segen team to talk through the details. If you can’t make it to London, make sure your account is set up and ready to go before the 27th April so you don’t miss out on one of the 60 available slots!