Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Fulfilment Manager who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post-installation enquiries, and for any finance enquiries, there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Useful links

2026 Octopus Energy Tech Summit

Jul 2, 2026 | Business


Industry giants, policymakers, and innovators gathered...

Share by

Key takeaways from the Octopus Energy Tech Summit 2026

At the Octopus Energy Tech Summit 2026, industry giants, policymakers, and innovators gathered to showcase the breakthrough technologies that are dismantling the old fossil fuel playbook. For installers, businesses, and energy enthusiasts alike, the event offered a thrilling look at what’s next for renewables.

Here are the headline takeaways from the summit and what they mean for the future of clean tech.

Octopus join the battery revolution with ‘Nook’
In easily the biggest announcement of the day, Octopus Energy revealed its brand-new, dedicated home battery range launching across the UK and Europe next year. Crucially, this rollout includes a game-changer for renters and flat-owners: Nook.

Nook is the compact, shoebox-sized 2kWh battery that plugs directly into a standard wall socket. Requiring zero drilling or landlord permission, it allows renters to store cheap, off-peak energy. Up to five units can be stacked together to reach 10kWh. Octopus CEO Greg Jackson noted that even without solar panels, these plug-and-play batteries will pay for themselves in just two to three years.

Nook Colossus is a more standard offering from the energy giants. Designed for homeowners, this sleek, wall-mounted system comes in 5kWh and 10kWh versions (stackable up to 30kWh) and will need to be installed by trained engineers like other battery competitors. The main difference? The Colossus promises to be roughly a third cheaper than leading battery brands and features built-in Octopus Intelligence to automatically optimise against smart tariffs.

“Swaptopus” and the Electrification of Heavy Freight
Decarbonising commercial transport has long been hindered by the downtime required to charge heavy electric lorries. To remove this roadblock, Octopus announced a massive joint venture with CATL (the world’s leading battery manufacturer) called “Swaptopus”.

Instead of waiting hours to recharge, electric trucks will pull into dedicated mega-hubs and have their depleted batteries swapped for fully charged ones in a matter of minutes. The roadmap targets the opening of the first UK hubs in 2027, scaling to more than 30 European mega-hubs by 2035 to support over 300,000 trucks. According to Jackson, the total cost of owning and driving these trucks will be cheaper than running diesel alternatives from day one.

Smart Tariffs & AI: Driving Down the Cost of Green Tech
The summit heavily emphasised that the shift to green energy is fundamentally an economic win for consumers.

The Smart Tariff Milestone: It was revealed that customers on smart tariffs (such as Intelligent Octopus Go) have collectively saved a staggering £1 billion since their launch. However, a major challenge remains: only 1 in 4 non-EV drivers are currently aware these cost-slashing tariffs exist, highlighting a massive education opportunity for clean-tech installers.

Heat Pump Efficiency: Greg Jackson shared that 97% of Cosy heat pump users are actively saving money. Operating at 3.8x the efficiency of a traditional gas boiler, these units now utilise over-the-air software updates—allowing engineers to diagnose and deploy performance or noise fixes remotely to the entire fleet simultaneously.

AI and the Grid: Shadow Energy Secretary Claire Coutinho touched upon the intersection of AI and energy infrastructure. She argued that leaning into the tech boom and building energy-hungry AI data centres in Britain is key to lowering electricity prices for every household, provided the grid acts with urgency.

Setting the Standard: Project Mercury Expands
Two years ago, Octopus announced Project Mercury, an initiative to create the “Bluetooth of energy” by establishing a unified set of technical standards so smart tech, energy suppliers, and grids can communicate seamlessly.

The summit marked a major milestone for the initiative, with 1.25 million Mercury-certified devices now live in the wild. The first three officially connected EV charging brands were announced: Zaptech, Easee, and Octopus Charge, with 12 more clean-tech brands set to integrate soon.

It was an incredible display of innovation and strength from the Octopus team, showcasing exactly why they’re the market leaders in the UK Energy Sector. With some truly game-changing offerings coming in the next few years, how excited are you for the rise of Octopus in the green tech space?