Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Useful links

AIKO Gen3 Modules

Apr 9, 2025 | Product


With a larger generating area, an even higher module efficiency, and 15-20 Watts per panel increase over the second generation, AIKO’s Gen 3 modules are set to be very popular this year.

Share by

AIKO Gen3 Modules

AIKO releases third generation modules only 2 years after bursting onto the market.

Offering a larger generating area, an even higher module efficiency, and 15-20 Watts per panel increase over the second generation. AIKO’s Gen 3 modules are set to be very popular this year.

New Technology

  • Increased light receiving area – Precision Overlap Soldering has eliminated gaps between cells. The solar cells overlap by 0.3mm, so more electricity can be generated within the same area. This adds approximately 0.5% more sun-facing silicon. 93.5% of the solar module surface area is solar cells.
  • Hidden busbars – Busbars are now at the back of the module increasing surface light reception by 1.4% and giving a fully black cell with no visible lines, for a true all-black module and larger active surface.
  • Record breaking conversion efficiency – Efficiency will span 24.2% – 25.2% across the series.
  • Power – Gen3 modules have 15-20W more power compared with Gen2, and 30-40W more power than TOPCon modules.
  • Technology – AIKO modules have Partial Shading Optimisation technology built in – find out more about them here [link to video].
  • Reliability – Superior micro-crack resistance, hail, hot-spots and fire resistance.

AIKO new solar panels are available to pre-order and quote on the Segen portal ahead of their arrival in stock in June so you can quote with confidence

Pre-order and quote AIKO Gen3 modules now on the Segen customer portal

Not got portal access yet? Contact the team here.

AIKO N-type ABC solar modules explainer

Related news...