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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes!

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Solis.

Since 2005, Solis has been providing reliable and affordable solar inverters for homes, businesses, and large-scale projects.

 

At the beginning of 2026, Solis expanded its portfolio to include storage solutions. They introduced the Solis PrimePower, a high-performance commercial energy storage system. This system integrates a Solis hybrid inverter, battery system, battery management system (BMS), fire suppression system (FSS), thermal management system (TMS), and auxiliary power distribution—all within a single compact unit.

Recently, they launched their brand-new SolisStorage Residential battery range. These units are engineered for durability, supporting a depth of discharge (DoD) of 90% or more and delivering over 6,000 cycles, which is equivalent to an average 10-year service life.

 

For more information about both products and ordering the Solis PrimePower and SolisStorage Residential range, please visit our FAQs section.

Reasons to choose Segen.

Unrivalled product portfolio

We have an extensive portfolio with industry leading brands. We only work with the best!

Dedicated support team

A dedicated support team across all departments – your Account Manager, Order Processor, and Technical contact, all here to help!

Industry standard portal

Immediate access to 24/7 live pricing and stock availability, with access to specialized design tools, industry news and informed promotions.

Competitive locked pricing

Use our quick quote tool to plan your next project and be assured that your quote has a 30-day price lock guarantee.

Next day delivery/collection

Collect your order from our Dublin warehouse the very next day! Or book delivery direct to you.

Frequently asked questions

1. High-capacity 306Ah CATL cells for maximum performance and reliability
2. Aluminium alloy baseplate with patented natural cooling and IP67 protection
3. Fan-less, maintenance-free design, with a 10-year flammable gas detector
4. 14 layers of escalating protection, from the cell to the full system
5. Zero heat transfer between the inverter and cells enhances stability and lifespan

Solis PrimePower is available on request. Reach out to your Sales Manager for more information.

1.  IntelliHome (Wall/Floor-mounted)
– Capacity: 5.1 kWh to 16 kWh.
– Best for: Compact residential installations.
– Key Feature: Available in both indoor (IP20) and outdoor (IP66) variants, making it incredibly versatile for homes with limited space.

2.  FlexHome (Low-Voltage Stackable)
– Capacity: 5 kWh to 40 kWh (expandable in 5 kWh increments).
– Best for: Growing households and flexible system design.
– Key Feature: Its modular, stackable design allows installers to easily scale the system as the homeowner’s energy needs increase.

Available to pre-order today! Reach out to your Sales Manager for more information.