Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Tigo Cloud Connect Advanced Kit with TAP- Indoor

Part No: TIGO-CLOUDCON-TAP

Supplier: Tigo

Category: Accessories -

Cloud Connect Advanced kit for intdoor use, including CloudConnectAdvanced, TAP and DIN rail power supply.

CLOUD CONNECT ADVANCED (CCA)

COMPACT DATA LOGGER

  • Collect data from up to 900 TS4 units
  • Supports wired and wireless networks
  • Control monitoring and safety features
  • Configure and commission with Tigo SMART app
  • Monitor 3rd party devices via Modbus
  • Can communicate with up to 7 TAPs

TIGO ACCESS POINT (TAP)

WIRELESS ACCESS POINT

  • Collect data from up to 300 TS4 units
  • Wireless mesh communication
  • High definition sampling rate
  • Scalable architecture

Mounts easily on module frame without tools

Please Note - Registration with the Tigo Monitoring service must be completed in 90 days from the Warranty Start Date for Limited Warranty to be valid, for the following Equipment: TS4-M, -S, -O, -L, Tigo Access Point, and Cloud Connect Advanced when implemented with communication

Open a Segen account today...

Are you a homeowner?

View homeowner info