Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Fulfilment Manager who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post-installation enquiries, and for any finance enquiries, there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Fox ESS CQ7 HV 7.02kWh Master

Part No: FE-CQ7-MASTER

Supplier: Fox

Category: Storage - Li-ion Battery Pack

Fox ESS CQ7 High Voltage Battery Storage System

The Fox ESS CQ7 is a high-performance, scalable high-voltage battery storage solution designed for residential and commercial energy storage applications. Built using safe and reliable LiFePO₄ (LFP) battery technology, the CQ7 combines high efficiency, flexible expansion capability, and simple plug-and-play installation to help maximise self-consumption and energy independence.

With a starting capacity of 14.04kWh, the modular system can be expanded up to 98.28kWh by connecting up to 14 modules in series, making it suitable for a wide range of project sizes and future energy demands. The system offers 90% depth of discharge (DoD) and over 95% round-trip efficiency, ensuring maximum usable energy and excellent performance.

Designed for both indoor and outdoor installations, the CQ7 features an IP65-rated enclosure, natural convection cooling, integrated fire protection functionality, and CAN communication for seamless integration with compatible energy management systems. Its wide operating temperature range and optional battery warming function help deliver reliable performance in demanding environments.

Key Features

Modular high-voltage battery storage system

Expandable from 14.04kWh to 98.28kWh

Safe and reliable LiFePO₄ battery chemistry

90% depth of discharge for greater usable capacity

>95% round-trip efficiency

Plug-and-play installation for faster deployment

Supports up to 14 battery modules in series

Integrated fire protection function

IP65 rated for indoor and outdoor use

Wide operating temperature range with optional self-heating functionality

CAN communication interface

Certified to IEC 62619 and UN38.3 standards