Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Fulfilment Manager who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post-installation enquiries, and for any finance enquiries, there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Dyness 30kWh Stack100 Storage Package – 6x 5.12kWh Battery Stack

Part No: DY-STACK100-30KWH

Supplier: Dyness

Category: Storage - Li-ion Battery Pack

The Dyness 30kWh Stack100 Storage Package includes six 5.12kWh Battery Stack units, providing a combined energy storage capacity of 30kWh. This high-capacity lithium-ion battery system is designed to deliver reliable and efficient energy storage solutions for both domestic and commercial applications. The Stack100 series by Dyness is known for its modular design, allowing for scalable energy storage tailored to specific needs. The package is ideal for users seeking to enhance their energy independence, optimise energy usage, and support renewable energy integration. With robust build quality and advanced communication modules, the Dyness Stack100 Storage Package ensures seamless integration with existing energy systems, offering a flexible and dependable solution for energy storage. This product is available for order in the South African Development Community (SADC) region and South Africa, and is managed through various specialised distribution channels. The package is supplied as a single unit comprising six battery stacks and associated components, making it a comprehensive and ready-to-install energy storage solution.