Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Anker Solix Limited Time Offer!

From the 1st to the 30th of June, you can buy three Anker Solix X1 batteries and get the fourth unit free!

Information

Are you looking to maximise your project efficiency and profitability? Segen is excited to bring you an exclusive, limited-time offer on the revolutionary Anker SOLIX X1 battery storage system.

For the entire month of June, capitalise on our incredible buy 3, get 1 free promotion. That’s right – purchase three Anker SOLIX X1 batteries, and we’ll give you your fourth unit absolutely free!

The Anker SOLIX X1 isn’t just about exceptional value; it’s engineered for superior performance and ease of integration. Its impressive modular design allows for quick and effortless scalability, providing your clients with the flexibility to expand their energy storage as their needs evolve. Say goodbye to complex installations and unnecessary hassle – the SOLIX X1 is designed to be the perfect, straightforward partner for any project requiring additional storage capacity.

Don’t let this mega deal pass you by. Stock up and take advantage of this fantastic Anker Solix X1 battery offer before June ends.

 

Open a Segen account today...

Are you a homeowner?

View homeowner info