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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

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Segen Customer Irish Roadshow

Oct 7, 2025 | Events


The final Segen Customer Roadshow of 2025...

Register Here

Register Here

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The final Segen Customer Roadshow of 2025 is coming to Ireland this October!

This special solar event will take place in Naas on Thursday, 23rd October, bringing some of the biggest names in solar and energy storage together in Ireland. Attendees will have the chance to connect with leading manufacturers, including:

Anker Solix, Tesla, Fox ESS, Solis, Dyness, Renusol, Schletter, SunSynk, Aiko, JA Solar, SolarEdge, Myenergi, and of course, the Segen team.

Why Attend?

The roadshow is the perfect opportunity for installers, distributors, and partners to:
• Hear directly from global manufacturers about their latest products and technologies.
• Learn about brand developments shaping the renewable energy industry.
• Network with like-minded professionals from across Ireland.
• Ask questions and engage with both manufacturers and Segen representatives.

Event Details

⛿ Naas – Thursday, 23rd October – Add to Calendar: Google
⛭ 09:00 AM – 15:00 PM
🠯 Osprey Hotel, Devoy Quarter, Naas West, Naas, Co. Kildare, W91 X40K map

Throughout the day, guests can enjoy refreshments and a complimentary lunch. The event is a great balance of learning, networking, and hospitality.

Spaces are limited, so make sure you secure your spot in the Segen Solar Roadshow today.

↪ Register Now

We can’t wait to welcome you to Naas for an inspiring day of innovation, connections, and insight!