FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Meet The Team

Team Segen.

We know how important it is to put a face to a name, so we wanted to introduce you to our team of experts.

Join our team

We’re here to help.

Upon opening an account with us, you will be taken through our portal, design tools and most importantly allocated a dedicated support team just for you. You will have a direct link with your Segen Sales Manager, Order Processor and Technical Support team, as well as our Customers Services on hand when you may need them.

Sales Managers

Tech Team

Sales Team.

Every Segen customer is assigned a dedicated Sales Manager – their first point of contact who has a huge product and industry knowledge. Assistance with account queries, getting the best deals, finding the most suitable products are just a few of their special skills!

Tech Team.

Segen is proud of their Technical Support Engineers who are on hand to help with any before, during and post installation queries. The rare occurrences they don’t know the answer they make sure to find out!

Order Processing.

The talented Order Processing team handle the logistics of deliveries and work tirelessly behind the scenes ensuring customer orders are processed smoothly.

Customer Services.

Support, assistance, and advice is given in a timely fashion by the Customer Service Team who ensure our customers are happy and satisfied with the Segen service!