FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Fulfilment Manager who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post-installation enquiries, and for any finance enquiries, there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Products Mounting

Deks Solardek Slate Flash – Pack of 20

Part No: SDSF-SL

Supplier: Deks

Category: Mounting - Roof Flashing

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The SolarDek™ Slate Flash provides a fast, safe and fully waterproof method for mounting solar arrays onto slate or tiled roofs without removing the roof covering or applying pressure to the roof surface.

Developed by an experienced slate roofer, the SolarDek™ Slate Flash creates a clean, quick and reliable fixing point for installations using approved hanger bolt type fixing systems.

The design helps installers avoid common risks associated with traditional methods by eliminating the need for angle grinding or slate removal during installation

Key Features

No removal of slates or tiles required
Zero pressure on the roof surface
Fully waterproof design
Super-fast installation
No risky angle grinding
No slate ripping
No broken slates

Kit Contents

20 × Slate Flash Plates
20 × Top Hat Spacers
20 × Thread Adjusters
20 × Fibre Washers

Please note: This product is only sold in packs of 20

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Deks Solardek Slate Flash – Pack of 20

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