Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Privacy Policy

Segen Ltd is committed to protecting the personal data that you provide to us and recognise the importance of being clear about how we intend to use it. All personal data provided by you through this website will be held by Segen Ltd.

Our address is Wesley Hall, Barrack Road, Aldershot, GU11 3NP. Our data protection registration number is: Z3064707. Full details of our notified purposes can be viewed at the website of the Information Commissioner’s Office www.ico.gov.uk This privacy policy relates to personal data that you provide to us through the https://mysitedemo.co.za/segen/ website.

There are hyperlinks contained within our website which link to other websites owned and operated by third parties. These third parties have their own privacy policies and we recommend that you consider those when using their websites. We do not accept any liability or responsibility in terms of the privacy and security practices of these third party organisations and their websites.

Information We May Collect From You

When you receive a service from our website we may ask you for personal data and other information to allow us to provide you with the services that you require. This could include the following:

  • Full name
  • Email address
  • Telephone number
  • Details of your enquiry
  • Name of your organisation
  • Curriculum vitae details (for those enquiring about jobs)

The internet is not completely secure. We cannot guarantee the security of your personal data transmitted through our website or by email. Any transmission is at your own risk. Some of the information you provide to us may be considered sensitive personal data as defined under the Data Protection Act 1998. We would advise users of this website to send such information by a more secure system such as email to info@segen.ie. Sensitive personal data will only be processed following your explicit consent.

How Do We Intend To Use Your Personal Data?

To provide a service: We may contact you for reasons relating to the service you have made a request for. We would use your contact details to manage this and may retain them for marketing purposes. Please refer to the marketing section below on how we may use your personal data for marketing purposes. If you are interested in working for us we will only use your personal data to process your application, monitor recruitment and provide statistics. Personal data about unsuccessful candidates will be retained for six months after the recruitment process is completed, at which point it will be disposed of securely.

Will My Personal Data Be Shared With Other Organisations?

Your personal data provided by you via our website will only be used by Segen Ltd However, we may need to pass your personal data to other organisations for example to enable us to assess your creditworthiness. In exceptional circumstances such as dealing with fraud, credit risk, dealing with abusive online behaviour, to enforce rights, to protect property, to protect human safety, if the law requires it; or if we sell or merge any part of our business, we may pass your personal data to another person or organisation to use for their own purposes. We will not otherwise disclose your personal data to anyone outside Segen Ltd to use for their own purpose without telling you, for example, by updating this privacy statement.

How Long Will Segen Ltd Retain My Personal Data?

We will retain your personal data for as long as is necessary for the required service to be provided to you. All retained personal data is subject to the controls of our data protection policy and will be securely disposed of when it is considered to be of no further use.

Where Will My Personal Data Be Kept?

Once we have received your personal data we will use recognised industry standard procedures and security features to try to prevent unauthorised access. Your personal data will be under the control of Segen Ltd. It will be held on our computer system. Parts of our computer system, including our website and email are provided by our UK suppliers of computer systems, and are provided for Segen Ltd sole use. When we print your personal data this will be in the possession and control of our employees at all times and will be securely disposed of when it is considered to be of no further use.

Marketing

We would like to contact our clients for marketing purposes and to promote new products and services to you. This may be by post, telephone, fax or email. If you do not wish to receive direct marketing from us please contact us with your request.

Web-Forms

The internet is not completely secure. We cannot guarantee the security of your personal data transmitted through our website by using our web-forms. Any transmission is at your own risk. Some of the information you provide to us may be considered sensitive personal data as defined under the Data Protection Act 1998. We would advise users of this web-form to send such information by a more secure system such as direct email to info@segen.ie

Your Rights

You have rights under the Data Protection Act which you can exercise at any time by writing to the Data Controller at the address above. Exercising your rights may make it difficult or impossible for us to provide you with services.