Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes!

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Useful links

REVOV Lithium E100 5.1kWh 51.2V Battery 1C with Touchscreen (Pack of 3)

Part No: REVOV-E100-5100-3

Supplier: REVOV

Category: Storage - Li-ion Battery Pack

The E100 battery is an automotive-grade lithium-iron phosphate (LiFePO4) battery with a 16-cell configuration with built-in Battery Management System (BMS). It offers exceptional performance, with 5kWh capacity, a depth of discharge up to 100% and a 10-year warranty.

Product Features:

  • Capable of paralleling up to 16 x units in parallel in a single string.
  • 1C battery capable of providing a continuous charge and discharge power of 5.1kW.
  • Versatile compatibility with leading inverter brands such as Victron and Sunsynk.
  • 10-year product warranty.
  • Battery has LCD display showing battery information.
  • Installation flexibility – it can be orientated with face to the front, top or side for convenient wall or rack mounting.
  • Built in protection for over-charge, over-discharge & over-temperature.
  • 6000-cycles at 80% DoD.
  • 3500-cycles at 100% maximum DOD.
  • Expandable with the R100 batteries

Compatible Inverter Brands:

Sunsynk 48V Inverters  Victron 48V Inverters 
Kodak can work with Revov using manual settings, for detailed information on setting up these 2 products please refer to the application note attached on the documents section.
This battery excludes battery communication cables, DC cables and lugs. Please add LINKPORT-RJ45-0.3M for comms between parallel batteries and add  cables and lugs from this link according your system requirement. For comms between battery and Victron use: VIC-CAN-B-1.8M For comms between battery and Sunsynk use: SUN-CAN-3M Please ensure that the battery bank's power and storage capacity is sufficient for the inverter and installation requirements.