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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

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Power Up The Holidays!

Nov 28, 2025 | Business


Enter the giveaway below!

12 days of solar...

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segen 12 days of solar

Christmas has come early this December at Segen! To bring some serious festive cheer before the holidays begin, we’re launching the “12 Days of Solar”, your daily chance to bag exclusive prizes from the biggest and best manufacturers in the industry. Forget the usual Christmas cracker toy, we’re talking high-value giveaways, fantastic experiences, and epic kit!

If you’re a Segen customer, prepare for a daily rush: keep your eyes glued to the Segen portal and our socials every day for the quick entry link, because these prizes are absolutely unmissable!

12 days of solar

 

 

 

 

 

 

 

 

Head over to our Segen portal for more information!

We couldn’t put on a giveaway like the “12 Days of Solar” without the incredible support of our valued manufacturing partners! A massive thank you goes out to Anker SOLIX, Fox ESS, Aiko, Enstall, JA Solar, Dyness, GSE, myenergi, Solis, GivEnergy, K2, and SolarEdge for making this our biggest competition yet.

Ready to win? The Segen portal is where the magic happens! Head straight to the Segen portal now to enter for your daily chance to win, and while you’re there, you can still check out all the amazing product ranges from these great brands. Happy winning!