FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Fulfilment Manager who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post-installation enquiries, and for any finance enquiries, there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Products Storage SigEnergy

SigenStor Gateway C180-9 Three Phase 180kW

Part No: SIG-GATEWAY-TP-C180-9

Supplier: Sigenergy

Category: Storage - Communication Module

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The Sigenergy Sigen Gateway C180-9 is a three-phase energy management gateway designed for commercial and industrial SigenStor installations. Supporting up to nine SigenStor Energy Controllers and 180kW of power, it enables seamless backup power transfer, intelligent microgrid operation, diesel generator integration, and real-time energy monitoring. With built-in bypass functionality and anti-backflow protection, the C180-9 enhances system reliability, flexibility, and energy resilience.

Key Features:

• Supports up to 9 SigenStor Energy Controller connections

• 180kW nominal AC power output

• Seamless 0ms backup switchover capability

• Built-in bypass circuit for enhanced reliability

• Diesel generator connection and smart control support

• Real-time current monitoring with anti-backflow protection

• Three-phase 380–400V operation

• Fast Ethernet, RS485, and dry contact communications

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