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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Marketing Pack

Part No: MktgPack3

Supplier: Segen

Category: Marketing Services -

If you require a small selection of datasheets and brochures for any of the products Segen stock, you can order this marketing pack.

Items will arrive in a 12.4in x 9in x 5.5in cardboard box and you can pick and mix datasheets, brochures and marketing collateral from the stock we have available.*

Once you have placed your order for a marketing pack on the portal, your order processor will then pass it to a member of the marketing team.** A marketing member will then contact you to specify the requirements of your pack and to confirm the address you would like it delivered to.

You place your order for marketing pack the same way you would order anything else on this portal. Simply add to basket. The cost of this package only covers the cost of postage.

*Please note that we do not supply large amounts of datasheets - just a variation. We cannot guarantee stock of all datasheets required - we rely on our suppliers to supply us with items and some do not offer them.

**Whilst we endeavour to get this pack to you in 3 working days, we cannot guarantee this.  

 

 

 

 

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