FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Fulfilment Manager who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post-installation enquiries, and for any finance enquiries, there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Yes, you can collect orders from our warehouse in Dublin. Whatever size it might be from a set of stickers to a container of modules.

Need it fast? You can collect orders within the hour!

Find out more about the collection process here https://portal.segen.ie/reseller/docs/Customer_Collections_PDF.pdf

Products Storage Fox

Fox ESS Thee Phase EPS Box Pro HC – Whole Home Back Up Box

Part No: FE-EPS-BOX-PRO-HC-TP

Supplier: Fox

Category: Storage - Accessory

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Fox ESS EPS Box Pro-HC (Three-Phase)

The Fox ESS EPS Box Pro-HC is a three-phase automatic changeover device designed to provide seamless switching between grid-connected and backup power operation. Compatible with selected Fox ESS H3, H3 Smart, H3 Pro, P3-S and P3 Pro inverter ranges, it enables reliable off-grid functionality during power outages. Featuring a robust IP65-rated metal enclosure, simple wall-mounted installation, and support for up to 63A input current per phase, the EPS Box Pro-HC is ideal for residential and commercial energy storage installations.

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Fox ESS Thee Phase EPS Box Pro HC – Whole Home Back Up Box

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